Returns

With Triumph’s process for trouble-free returns, sending items back is just as easy as ordering. We can accept return or exchange products purchased from Triumph online store by dropping them into our Triumph retail outlets or delivering them to our Triumph office. Please note that products purchased online cannot be returned or exchanged with any Triumph department stores counters.

Please note: For purchases on the Triumph Online shop, we only allow refund in Return Credit. For hygiene reasons, strictly no refunds or exchanges on any panties, girdles and men briefs.

To return or exchange goods purchased online, please fill out our returns request form here.

Returns Request Form

If you have issues filing the return form, please send us a message at our live chat or email us at custcare.my@triumph.com for further assistance.

You will need a Return/Exchange Label to be attached to your return or exchange products.

E- receipt or order confirmation must be presented when returning or exchanging items purchased online at our Triumph retail stores.

  1. Return Eligibility

The period of returns acceptable will be within 21 days from the day the order gets dispatched from our warehouse. Returned goods should be unused, clean and undamaged, in original tags and packaging. For hygiene reasons, strictly no refunds or exchanges on any panties, girdles and men briefs.

The return product together with a valid Return Label should reach our designated retail stores within 5 working days from the date of issuance of the Return Label.

With Triumph’s trouble-free return process

Please fill out our returns request form here. If you have issues filing the return form, please send us a message at our live chat or email us at custcare.my@triumph.com for further assistance.

You may return your order(s) via post/courier directly to our office using a traceable mode of delivery to:

Ecom Dept Online Returns

Body Fashion (M) Sdn Bhd
Sunway Pyramid Triumph Store- Ecom return (Tel: 0356113210)
G1.105 PY Sunway Pyramid, No. 3,
No. 3, Jalan PJS 11/15, Sunway City,
47500 Petaling Jaya, Selangor

 

Triumph retail outlets that accept returns:

  • Triumph Bintang Megamall Miri
  • Triumph Genting Premium Outlet
  • Triumph Imago KK
  • Triumph IOI City
  • Triumph Johor Premium Outlet
  • Triumph Midvalley
  • Triumph Mitsui 
  • Triumph One Utama
  • Triumph Paradigm JB
  • Triumph Southkey JB
  • Triumph Spring Kuching
  • Triumph Sunway Pyramid
  • Triumph Suria Sabah
  • Triumph Tebrau City
  1. Exchange Policy 

The period of exchange acceptable will be within 21 days from the day the order gets dispatched from our warehouse. Exchanged goods should be unused, clean and undamaged, in original tags and packaging.  For hygiene reasons, strictly no refunds or exchanges on any panties, girdles and men briefs.

The return product together with a valid Exchange Label should reach our designated retail stores by post within 5 working days from the date of issuance of the Exchange Label.

The 1 to 1 exchange item should be the same value as the price customer paid online

Triumph retail outlets that accept exchanges:

  • Triumph Imago KK
  • Triumph IOI City
  • Triumph Midvalley
  • Triumph One Utama
  • Triumph Soutkey JB
  • Triumph Spring Kuching
  • Triumph Sunway Pyramid
  • Triumph Suria Sabah
  • Triumph Tebrau City
  1. Refunds

We will refund the purchase price of the relevant product(s) returned to us excluding delivery charges (if any). Refunds will be given in return credit within 5 working days. For hygiene reasons, strictly no refunds or exchanges on any panties, girdles and men briefs.

Returns can only made one time per order number. Meaning that any order made with return credit cannot be returned the consequent time.

    As of: June 2020

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