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Returns

What items can be returned?

Triumph is committed to ensuring you are completely happy with your lingerie purchase. If for any reason you are unhappy with your ordered bra item(s) due to damaged or faulty goods, incorrect supply of order, or perhaps you've just changed your mind, simply return the bra item(s) in their original conditions with original tags within 21 days of the purchase date.

Please note: For purchases on the Triumph Online store, we only allow refund in Online store Return Credits gift card to be used for repurchases from our Triumph Online store. Kindly note promo discount that has been applied would not be refunded. For hygiene reasons, strictly no refunds or exchanges on any panties, and girdles.

We are also unable to accept returned bra item(s) which have been worn, washed, or have had labels and tags removed. Any non-qualified and non-conforming returns will be rejected. You will be billed for the return shipping cost if you want the item(s) sent back to you. Otherwise, the item(s) will be disposed of.

How can I return bra items?

Simply submit your details via our RETURNS REQUEST to start your return or exchange request in the return portal.

Returns request form

How to I request for an exchange for bra items?

Please first raise the exchange request using RETURNS REQUEST.

Then visit one of the following Triumph boutiques that accept exchanges. Exchange items criteria:

- Change of color or size for same style
- Same retail value as the return style
- Higher retail value as the return style, top up would be required

Triumph boutiques that accept exchanges:

-Triumph Imago KK
- Triumph IOI City
- Triumph Midvalley
- Triumph One Utama
- Triumph Southkey JB
- Triumph Spring Kuching
- Triumph Sunway Pyramid
- Triumph Suria Sabah
- Triumph Tebrau City
- Triumph Pavilion KL
- Triumph City Square
- Triumph Pavilion Bukit Jalil 

Please bring along the return authorization email when visiting our Triumph boutiques for the exchange with the original tagged bra item(s).

Returns request form

When will I receive my refund?

For purchases on the Triumph Online shop, we only allow refund in online store Return Credits gift card to be used for repurchases from our Triumph Online store. Refund Credits gift card will be processed within 5-7 working days (excluding weekends and public holidays) from the date which we receive the returned bra items at our warehouse. The online store Return Credits gift card will have a 3-month validity period for the date of issuance. We endeavour to process all return enquiries as soon as possible and you will receive a confirmation email as soon as we have processed your refund.

Where can we return the bra item(s) after receiving the return email?

You may drop off the return bra item(s) at one of following Triumph boutiques for the return:

- Triumph Genting Premium Outlet
- Triumph Imago KK
- Triumph IOI City
- Triumph Johor Premium Outlet
- Triumph Midvalley
- Triumph Mitsui
- Triumph One Utama
- Triumph Southkey JB
- Triumph Spring Kuching
- Triumph Sunway Pyramid
- Triumph Suria Sabah
- Triumph Tebrau City
- Triumph Pavilion KL
- Triumph City Square
- Triumph Pavilion Bukit Jalil 

Please bring along the return authorization email when visiting our Triumph boutiques for the return with the original tagged bra item(s).

Need further help?

If you are unsure about returning your bra items please do not hesitate to contact us via our Live Chat or custcare.my@triumph.com, we will be more than happy to assist you