Shipping

Delivery Status

Your order will be delivered by Gdex and will require a signature upon delivery.

You can locate your tracking number from the delivery confirmation email or by logging into your account. Go to http://intranet.gdexpress.com/official/etracking.php and enter your tracking number to see the status of your order delivery. Please allow some time for the Gdex website to reflect the status of the order. This could take a few hours after you receive the delivery confirmation email.

If there is a delay, it will be indicated on the carrier's website. In the circumstance that you have not seen a status update of your delivery after a week since receiving the delivery confirmation email, please contact our customer care for further assistance.

For all orders above RM300 in value, Triumph will bear the cost of delivery. If your order value is under RM300, a shipping fee of RM12 will apply.

Delivery Time

Standard deliveries are made via Gdex. You can expect deliveries to arrive within 2-5 working days for West Malaysia and 5-7 working days for East Malaysia upon order.

Orders are processed on weekdays from Monday to Friday. Upon shipment of your order, you’ll receive a shipment confirmation email.

In case no one is there to receive your order, you’ll receive a card informing you of the attempted delivery along with details on where and when to collect your package. Packages not collected within 20 days will be returned to Triumph.

Incorrect Delivery Address

Once your order has been confirmed it will be sent immediately to our warehouse to be picked, packed and shipped to the delivery address provided at Checkout. If you have provided an incorrect delivery address, please contact customer service immediately.

Any Other Enquiries

If you have any other inquiries about your order, please contact customer service by email at custcare.my@triumph.com or call 1800 806 801 anytime between 9:00am to 6:00pm, Mondays to Fridays (excluding public holidays).

 
Online-Shop Hotline

Phone

Toll Free 1800 806 801

E-Mail

custcare.my@triumph.com

Triumph Retail Store

Phone

+6 03 78041188

E-Mail

info.my@triumph.com

 
  • 21-DAY RETURNS
  • FREE SHIPPING ON ORDERS OVER RM300
  • SECURE ONLINE SHOPPING