FAQ

FAQ

 

MANAGING MY ACCOUNT

ORDERING

SIZE CHARTS

PROMO CODES

PAYMENT

TRACKING & SHIPPING OF ORDERS

RETURNS

NEWSLETTER

GENERAL


MANAGING MY ACCOUNT

1.How do i create an account?

It’s easy to sign up with us. Go to my.triumph.com, click on “New Account” and fill up the required fields. Required fields are indicated by an asterisk (*). Finalize your details and follow the instructions given to you.

2.Do I need to create an account?

You can shop and checkout as a guest, or create an account and register as a member.

Creating an account with us ensures that we can make your shopping experience as easy as possible. We can store multiple delivery addresses for you, and you can choose to receive our weekly email newsletters.

3.What if I forgot my account password?

If you have forgotten your account password, please click on Sign In and then on the “Forgot Password” link and follow the steps. 

 

ORDERING

4.How do I checkout?

Our simple checkout process is designed to help you complete your order and finalize your online shopping visit quickly and easily.

The first two steps of the checkout ask for your delivery and billing address. If your billing address is the same as your delivery address, simply check the checkbox and the billing address will be filled out automatically. If you have stored an address during previous checkouts, you can also use the address book to select this address.

Next up, enter your payment information.

When you have completed your payment information you will enter a screen with your order overview. Please check all the information on this page, since this is your last chance to correct it.

After hitting ‘Confirm Order’, your order will be processed and sent to the warehouse.

5.What does the status of my order means?

After you have placed your order at my.triumph.com, your order can have one of the following statuses:

  • Processing: This means that you have placed an order successfully. You should receive this confirmation within minutes after placing your order.  All orders are subject to availability. If an item is unavailable after the order is placed, you will be contacted by our customer service representatives.
  • Shipped: This means that your order has been shipped from our warehouse and it is on the way to you. An email will be sent out just after your parcel has left our warehouse, informing you of this. Please use the tracking-information from the carrier, included in the email, to obtain detailed tracking information. [TOP]

6.Can i make changes to my order?

No. Unfortunately, we start to process your order as soon as we receive it, and therefore you cannot cancel or change your order. If you change your mind after placing your order, you may return any items that comply with our Return Policy within 21 days from the day of dispatch. Please refer to our Return Policy

7.What happens if i notice that my personal details are incorrect after i have placed my order?

If you notice your personal details are incorrect once you have placed your order, please contact our Customer Care team at 1800-806 801.

8.Can i order from my.triumph.com and pick it up at a Triumph Retail store?

Not at this moment, but we are working hard on it.

9.What happens if an item in my order is not available?

If an item you have ordered is unavailable, you will receive an email or phone call from our Customer Care team.

10.How do i know if my order was received?

When you place an order you will receive an email from us. The order acknowledgement will contain your order number and order details. Please note that this is only to acknowledge that your order has been received and is not confirmation that your purchase has been made. When your goods have been sent to you, your card will be charged and we will send you a delivery confirmation email, including delivery details and tracking information.

Alternately, you can log into your my.triumph.com account and check your Order History in the My Account section.

11.How long can i keep items in my cart?

Products are kept in your shopping cart for as long as the product is available.  If the product is not available, the site will alert you at the cart page that the product is out of stock. Your order and products is only confirmed after payment is made.

 

SIZE CHARTS

12.How can i figure out my size?

my.triumph.com uses Asian fit sizing. Refer to the fitting guidelines below to determine which size is best for you.

Or you can simply click on the Size Chart on the product details page.

Size chart

 

 

PROMO CODES

13.What are promo codes?

Promo codes are codes that can be applied to your order to receive a discount. These range from free shipping to merchandise discounts.

14.How do i use or add a promo code?

When you place an order, you will see a box on the checkout page where you can enter your promo code. After you click "Apply Discount", the promo code will be applied and discount will appear immediately along with your order total. The promo code must be redeemed at the point of ordering process; it cannot be applied after the order has been processed. Only one promo code can be used per purchase. Promo code cannot be the only form of payment for an order. The cost of the order must exceed the cost of the promo code and a credit card must be provided.

Some codes are valid for a limited time only. If your promo code does not work, please check whether it has expired or already been used. 

15.How do promo codes affect my return?

If you decide to return items that have a discount applied to the whole order, the amount refunded will be subject to the minimum spend of the promo. This means that if the items returned bring the new order total below the minimum spend necessary to use the promo, the discounted amount will be deducted from the refund. Discounts and discount thresholds exclude postage and packaging (if any). If the original order was returned and you would like to reorder another size, we cannot reissue a promo code or deduct the discount from your order.

 

PAYMENT

16.How do i pay for my order?

Triumph accepts payment by Visa and Mastercard. Your card will be charged once we send your order.

17.What information do you require?

You will be asked for your credit card holder’s name, credit card number, expiration date, and the CVV number (last three digits on the signature strip on the back of your card) when you place your order.

18.What security checks are in place to make sure my purchase is valid?

All credit/debit cardholders are subject to authorization by the credit card company. If the company refuses to or does not for any reason authorize payment then we will not be able to accept your order.

19.Can i pay for my order with multiple cards?

Not at this moment.

20.When will i be charged?

Upon placing the order, we will obtain a Credit Card authorization. Once the item is shipped from the distribution center, we will request payment from the Credit Card. The authorization will drop off in 5-7 business days from the date the order was placed.

 

TRACKING & SHIPPING OF ORDERS

21.How can i track my order?

As soon as the package is dispatched, you will receive a confirmation email. This email contains a link which you can use to check the shipping status at any time. If it does not work immediately, please try again at a later point in time.

22.How do i receive my order if i am not home?

All orders are delivered through Singapore Post and will require a signature upon delivery. If you are not at home to receive your items, a notification card will be dropped in your mailbox to invite you to collect your parcel at the nearest Post Office.

23.I have not received my order.

In the circumstance that you have not seen a status update of your delivery after more than 5 working day since receiving the delivery confirmation email, please contact our Customer Care team at 1800-806 801 for further assistance.

24.Do you offer international shipping?

Not at this moment.

25.Can i have my order gift packaged?

Not at this moment, but we are working hard on it.

26.Can I have a different delivery address to my billing address?

Yes, it is possible. During the checkout process, you can maintain and choose a difference delivery address.

27.Where is my invoice?

Your original invoice would have been e-mailed to you with your order confirmation when you completed your order online.

As we endeavor to become more environmentally friendly here at Triumph, we are no longer duplicating the invoice for inclusion in your parcel. It helps save our trees!

28.If I am outside of Singapore, can I still place an order online?

We are more than happy for you to do so, provided your shipping address is within Malaysia. There is an option within the shopping site where your Billing address can be different to your Shipping address. Remember your order will be billed in MYR.

 

RETURNS

29.What is your return policy?

Please refer to our Return Policy

 

NEWSLETTER

30.How can I subscribe to the newsletter?

Our email newsletter sign up can be found in the header of any page on the Site. Click on Newsletter to open it and then enter your email address in the form field. Our newsletter will keep you up-to-date with the latest arrivals, exclusive promotions, and limited offers.

31.How can I unsubscribe the Triumph newsletter?

Click on unsubscribe link provided in a newsletter you have received or go to the my.triumph.com and click the subscription to the newsletter. You will find a link for unsubscribing at the bottom of the page. Simply enter your email address to unsubscribe.

 

GENERAL

32.Can i post a review?

Not at this moment, but we are working hard on it.

33.How do you keep my personal information secure?

Please read our Privacy Policy

34.How can I provide feedback about a product or your service?

We love to hear feedback from our valued customers. Send us feedback via email at custcare.my@triumph.com or call us at 1800-806 801 anytime between 9:00am to 6:00pm Monday to Friday.

35.I have a question that is not answered here.

This page should provide the answers to our frequently asked questions. If you can’t find what you’re looking for, you can get in touch with our Customer Care team by either sending an email to custcare.my@triumph.com or call us at 1800-806 801 anytime between 9:00am to 6:00pm Monday to Friday. 

 

As of: January 2015

 
Online-Shop Hotline

Phone

Toll Free 1800 806 801

E-Mail

custcare.my@triumph.com

Triumph Retail Store

Phone

+6 03 78041188

E-Mail

info.my@triumph.com

 
  • 21-DAY RETURNS
  • FREE SHIPPING ON ORDERS OVER RM300
  • SECURE ONLINE SHOPPING